Organizations are now taking advantage of modern technology to stay competitive and drive sales. And there is nothing wrong with that since modern tech eases how we do things. IHiS, a computer support services provider in Singapore offering health and patient care IT solutions, has also not been left behind.
To continually refine and optimize the customer experience on the HealthHub portal and mobile app, the company is now working with Qualtrics. For those who may have no idea about what we are talking about, Qualtrics is the world’s number one Experience Management (XM) provider. Well, this new collaboration comes as good news since it is the perfect response to the ever-evolving health journeys of the public in Singapore.
HealthHub plays a vital role in ensuring Singapore residents have easy access to their COVID-19 vaccination records and test results. The same goes for various evidence-based health information and e-Services across public healthcare. And by leveraging Qualtrics’ predictive intelligence capabilities, HealthHub can now collect and aggregate feedback from its users across mobile and online channels in real-time.
You may not know this, butIHiSis among the first organizations in Singapore to use the new Qualtrics data center, which opened its doors in mid-2021. With Qualtrics, IHiS will undoubtedly enhance its capabilities to more efficiently listen, understand, and act on feedback. This goes a long way in ensuring HealthHub delivers meaningful and long-lasting values to users across Singapore.
This becomes a game-changer for local businesses and governments embarking on experience transformations. For this reason, IHiS is set to benefit from insights, capabilities, and support to quickly and confidently respond to our changing world.
In our fast-changing world, a business's experience with its customers and employees has never been more critical. IHiS clearly understands this, so the company decided to select Qualtrics to understand and optimize the customer experience for HealthHub.
The Qualtrics XM Platform is a system of action that helps businesses attract customers who stay longer and buy more. Furthermore, it helps engage employees who build a brand people are passionate about. Be sure to visit, check out the IHiS company official website, and learn more about this new path they’ve taken.
